SleepSpot Pty Ltd respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website or online shop, subscribe to our emails, make an enquiry, book an appointment, purchase a product or service or otherwise interact with SleepSpot.
We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Depending on how you interact with SleepSpot, we may collect information including:
- your name
- email address
- telephone number
- postal address
- information you provide when making an enquiry or booking a service
- information you provide when registering for courses or online resources
- information you provide when placing an order including billing/shipping details and purchase history
- communication and marketing preferences
- information about how you use our website, such as your IP address, browser type, device information and pages visited
- payment and transaction information.
Where you engage SleepSpot for an insomnia or sleep consultation, we may also collect health and other sensitive information that is reasonably necessary to provide the service. This information is handled with additional care and is only collected where appropriate and with your consent or as otherwise permitted by law.
We do not generally store your full credit or debit card details. Payments may be processed securely by third-party payment providers.
We may collect personal information when you:
- use the SleepSpot website or online shop
- complete an online form
- subscribe to Between the Sheets or another SleepSpot communication
- contact us by email, telephone or through the website
- book or attend an appointment
- register for or access a course or resource
- make a payment
- interact with our emails or website.
Some technical information may also be collected automatically through cookies, analytics tools and similar technologies.
We may use your personal information to:
- provide the services, appointments, courses or resources you request
- communicate with you about bookings, enquiries or services
- administer client and course records
- process payments
- process and fulfil orders, including arranging delivery
- provide customer support
- send communications you have chosen to receive
- operate and improve our website and services
- understand how people use our website and communications
- maintain appropriate business, clinical and administrative records
- comply with legal and regulatory obligations.
We only use personal information for purposes connected with why it was collected, or where otherwise permitted by law.
If you choose to subscribe to Between the Sheets, we collect the information you provide through the subscription form, such as your name and email address.
We use this information to send you the publication and related communications you have agreed to receive.
You can unsubscribe at any time using the unsubscribe link contained in our emails.
SleepSpot complies with Australia's Spam Act 2003. Marketing emails must be sent with consent, identify the sender and provide a straightforward way to unsubscribe.
We may use an email service provider, such as beehiiv, to manage subscriptions and deliver emails on our behalf.
We may use trusted third-party service providers to help operate SleepSpot and deliver our services.
These may include providers used for:
- website, online shop and online course hosting
- appointment and client management
- order fulfilment and delivery
- email and newsletter delivery
- payment processing
- analytics
- cloud storage
- accounting and administration
- technology and professional support.
For example, SleepSpot currently uses platforms that may include LearnWorlds, Cliniko, beehiiv, Shopify, Square and Stripe.
We only provide these organisations with information reasonably necessary for them to perform their services.
Some of our service providers may store, process or access personal information outside Australia. Based on the services SleepSpot currently uses, these countries may include the United States, Singapore, Canada, Ireland, Cyprus, Japan, France, Spain and the United Kingdom. Where personal information is disclosed or processed overseas, we take reasonable steps to work with reputable service providers and to protect personal information in accordance with applicable Australian privacy requirements.
Our website and online shop may use cookies and similar technologies to help the website function, understand how visitors use it and improve the user experience.
These technologies may collect information such as your browser type, device, IP address, pages visited and referring website.
You can control or disable cookies through your browser settings, although some parts of the website may not function as intended if you do so.
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
No method of transmitting or storing information electronically is completely secure, however, and we cannot guarantee absolute security.
If a data breach occurs that is likely to result in serious harm, we will respond in accordance with applicable Australian data-breach notification requirements.
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including to meet legal, professional, clinical, accounting and business record-keeping requirements.
When information is no longer required, we take reasonable steps to securely destroy or de-identify it where appropriate.
You may ask us to access or correct personal information we hold about you.
If you believe information we hold is inaccurate, incomplete or out of date, please contact us and we will take reasonable steps to correct it.
In some circumstances, Australian privacy law permits us to refuse an access request. If that occurs, we will explain the reason where required.
You can ask us at any time to stop sending you marketing communications.
Every commercial email we send will include a way to unsubscribe, and unsubscribe requests will be actioned in accordance with Australian law. ACMA requires commercial electronic messages to include a functional unsubscribe facility and generally requires requests to be honoured within five working days.
Unsubscribing from marketing communications does not prevent us from contacting you where necessary in relation to an existing booking, service, transaction or other non-marketing matter.
Our website may contain links to external websites. SleepSpot is not responsible for the privacy practices or content of third-party websites, and we encourage you to review their privacy policies separately.
We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices or legal obligations.
The current version will always be published on this page with the date it was last updated.
If you have a question, would like to request access or correction to your personal information, or wish to make a privacy complaint, please contact:
SleepSpot Pty Ltd
Email: hello@sleepspot.com.au
Phone: 1300 748 800
Website: sleepspot.com.au
We will investigate privacy complaints and respond within a reasonable period.
