Refund policy

What do I do if I want a refund or replacement?

We want you to love your SleepSpot purchase. However, we do not offer returns, refunds or replacements for change of mind.

If your product is faulty, damaged, incorrect or does not meet the consumer guarantees under Australian Consumer Law, please contact us and we’ll work with you to provide the appropriate remedy.

Initiating a Return

If you believe your product is faulty, damaged, incorrect or otherwise does not meet the consumer guarantees under Australian Consumer Law, please contact us before sending the product back.

Email: hello@sleepspot.com.au

We will provide instructions on what to do next.

Return Shipping

If we confirm that your product has a problem covered by Australian Consumer Law, we will reimburse any reasonable return postage costs you have incurred.

Refunds and Remedies

If we confirm that your product has a problem covered by Australian Consumer Law, we will provide the remedy you are entitled to under Australian Consumer Law.

For a major problem, you may choose a refund or replacement. For a minor problem, we will provide an appropriate remedy within a reasonable time.

Where a refund applies, it will be processed to your original payment method. Once processed, please allow up to 14 days for the funds to appear, depending on your bank or payment provider.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact:

SleepSpot
Email: hello@sleepspot.com.au